FAQs

We use state of the art Secure SSL connections with the latest 256-bit encryption technology for 100% safe and secure transactions.

We are based in Canada. Our fulfillment centres are located across North America and Europe.

APPROXIMATE SHIPPING TIMES (does not include weekends/public holidays): 

a) USA ~ 7 to 16 business days (tracking system available)

b) Rest of the world ~ 7 to 25 business days (tracking system available varies)

We process all orders in USD. If you are located in another country, during checkout your order will automatically be converted at the current exchange rate.

If you go to the “Track your order” page and type in your order #, a shipment update will pop up and give you an estimated delivery date. 

You will receive a Shipping Confirmation email once your order ships that contains your tracking information. Orders are fulfilled in 24 to 48 hours.

If you need to make changes to your order you will need to contact us within 30 minutes of placing the order. We cannot cancel your order once it has already been shipped. You can view our full refund policy here.

We do ship every item with extra padding. Despite this, sometimes items arrive damaged due to mail service mistreatment. If this happens to you, please reach out with your order number, and a picture of the damaged item.